SHISAN SUITE

CoRMS offers an intuitive user friendly CRM Service Management product that helps track, administer and manage your service to your clients who have purchased your product. Its assets tracking capability helps you track and link customer with the asset they have purchased; and it the asset is within waranty or not. CoRMS’ Service Management module helps track and manage service requests with SLA monitoring. It is supported by a detailed spares module.

Standard decision support reports such as MTBF and MTTR report are generated by this module. Its Spares and Consumables Management module tracks their consumption and helps re-order them and manage stock.

Importantly the Service Management module is not limited by the number of users. It thus facilitates ease of use and speeds up service turnarounds.

• Helps know assets purchased
• Track their warranty
• History of the asset service

• Service Requests
• Ticket Generation
• Approval / Call Allocation & Management
• Direct call forwarding for assets under warranty/AMC
• Automatic Service Level escalation
• Service Call Status Monitoring
• Call closure
• Knowledge repository
• Call history
• SLA monitoring
• email escalation
• Mean Time to Repair (MTTR) Report
• Mean Time Between Failures (MTBF) Report

• Generating Barcode labels
• Input of Barcode data
• Viewing Asset details using the barcode

• Handling Multiple Stores
• Inter Store transfer
• Generating POs/ Maintaining PO details
• Purchase register
• Indents
• Rate comparison
• Tracking consumable levels with alerts for reorder level
• Consumable request escalation and approval
• Issue register
• Refill Management
• Disposal

• User request for new asset, upgradation,Movement, Service request and Consumables
• Rule based approval