Budgeting & Procurement
Spares & Consumables
Request Management
Service Desk
- Capex & Opex budget distribution to Cost-centres /Departments/Branches
- Utilisation of budget YTD
- Procurement – Vendor rating & selection
- RFQ/ Direct PO/ Rate Contract/ Work Order
- Finalisation of Vendor, GRN, Gate pass
- Invoice vs Payment mapping
Spares & Consumables
- Generating PO’s or entering PO details
- Purchase register
- Indents
- Tracking consumable levels with alerts for reorder level
- Consumable request escalation and approval
- Issue register
- Refill Management
- Disposal
Request Management
- User request for new asset – HW/SW, Upgradation, Movement, Service request and Consumables
- Rule based approval
Service Desk
- Service Requests
- Ticket Generation
- Approval / Call Allocation & Management
- Direct call forwarding for assets under warranty/AMC
- Automatic Service Level escalation
- Service Call Status Monitoring
- Call closure
- Knowledge repository
- Call history
- SLA monitoring
- Email escalation